PRIVACY POLICY

HubScope.ai ("Hubscope LLC," "HubScope.ai," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, HubScope.ai (the "Website"), and interact with our services. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information.  
This Privacy Policy is intended to provide general information. We recommend that you seek legal advice to help you understand your obligations under applicable privacy laws and to assist you in creating a Privacy Policy tailored to your specific business practices and legal requirements.
1. Introduction
This Privacy Policy explains:

• What types of information we collect from you.

• How we collect that information.

• Why we collect that information.

• How we use and share that information.

• The choices you have regarding your information.

• How we protect your information.

• Our practices regarding minors' data.

By accessing our Website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.  
2. Information We Collect
We may collect different types of information in connection with your use of our Website and our consulting and integration services.

• A. Information You Provide to Us:

  • Contact Information: When you fill out contact forms, subscribe to our newsletter, request information, or otherwise communicate with us, we may collect your name, email address, phone number, company name, job title, and any other information you choose to provide.

  • Client Engagement Data: When you engage HubScope.ai for strategy assessment, vendor recommendation, or integration services, we will collect information necessary to provide those services. This may include business information, project details, system access credentials (securely managed), and other data relevant to the engagement. The specific terms for handling client confidential information will typically be further detailed in a Non-Disclosure Agreement (NDA) and/or your Service Agreement with us.

  • Account Information (if applicable): If we offer user accounts on our Website, we may collect information such as your username, password, and account preferences.

• B. Information We Collect Automatically:

  • Log Data and Usage Information: When you visit our Website, our servers automatically record information that your browser sends. This may include your Internet Protocol (IP) address, browser type and settings, device information, operating system, referring URLs, pages visited, links clicked, the dates and times of your access, and other diagnostic data.

  • Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Website and hold certain information. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. We may use:  

    • Session Cookies: To operate our Website.

    • Preference Cookies: To remember your preferences and various settings.

    • Security Cookies: For security purposes.  

    • Analytics Cookies: To help us understand how our Website is being used (e.g., Google Analytics).

3. Why We Collect and How We Use Your Information
We use the information we collect for various purposes, including:

• To Provide and Maintain Our Website and Services: To operate our Website, provide you with requested information, and deliver our consulting and integration services as per our contractual agreements.  

• To Communicate With You: To respond to your inquiries, send you administrative information (e.g., updates to our terms), provide customer support, and send you newsletters or marketing communications if you have opted-in to receive them.

• To Improve Our Website and Services: To understand how users interact with our Website, to monitor and analyze usage and trends, and to improve the functionality and user experience of our Website and service offerings.

• For Security Purposes: To monitor for and prevent fraud, and to protect the security of our Website and services.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, court orders, or other legal processes.

• For Business Operations: For project management, accounting, and other internal business functions.

• With Your Consent: For any other purpose for which you provide consent.

4. How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the ways that are described in this Privacy Policy:  

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf. These may include website hosting, data analysis, payment processing (if applicable), IT services, customer service, email delivery, and marketing assistance. These third parties are obligated to protect your information and are restricted from using your personal information for any other purpose.  

• Third-Party Vendor Solutions (in the context of services): In the course of providing our integration services, we may need to share your information (with your explicit consent and as governed by our Service Agreement) with the third-party vendors whose solutions we are integrating. The privacy practices of these vendors are governed by their own privacy policies.

• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:  

  • Comply with a legal obligation or government request.  

  • Protect and defend the rights or property of HubScope.ai.

  • Prevent or investigate possible wrongdoing in connection with the Website or services.

  • Protect the personal safety of users of the Website, our clients, or the public.  

  • Protect against legal liability.

• Business Transfers: If HubScope.ai is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.  

• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.  

5. Cookies and Your Choices
As mentioned, we use cookies and similar technologies. Most web browsers allow you to control cookies through their settings preferences. You may be able to refuse or delete cookies. Please note that if you choose to disable cookies, some features of our Website may not operate as intended. For more information about cookies, and how to disable them, you can visit www.allaboutcookies.org.
You can opt-out of Google Analytics by installing Google’s opt-out browser add-on.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Data collected for analytics purposes may be retained for a longer period in an aggregated or anonymized form.  
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free, and no security system is impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the secrecy of any passwords or account information.  
8. Your Data Protection Rights
Depending on your location and applicable data protection laws (e.g., GDPR in Europe, CCPA in California), you may have certain rights regarding your personal information. These rights may include:

• The right to access: You may have the right to request copies of your personal information.

• The right to rectification: You may have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.  

• The right to erasure (or "right to be forgotten"): You may have the right to request that we erase your personal information, under certain conditions.  

• The right to restrict processing: You may have the right to request that we restrict the processing of your personal information, under certain conditions.  

• The right to object to processing: You may have the right to object to our processing of your personal information, under certain conditions.  

• The right to data portability: You may have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.  

• The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.  

• The right to opt-out of marketing communications: You can opt-out of receiving promotional communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us directly.  

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request. Please note that some of these rights may be limited where we have an overriding interest or legal obligation to continue to process the data or where data may be exempt from disclosure due to reasons of legal professional privilege or confidentiality obligations.  
9. Children's Privacy
Our Website and services are not directed to minors, nor would we consider our content offensive to minors. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child, we will take steps to remove that information from our servers.  
10. Links to Other Websites
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.  
11. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. HubScope.ai will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.  
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.