REFUND POLICY

HubScope.ai ("HubScope.ai," "we," "us," or "our") is committed to client satisfaction and transparency in all our service engagements. This Refund Policy outlines the general principles regarding refunds for our strategy assessment, vendor solution recommendation, and integration services.

This policy should be read in conjunction with our main Terms and Conditions and any specific Service Agreement entered into between HubScope.ai and you, the client.

1. General Principles for Service-Based Offerings

HubScope.ai provides specialized consulting and integration services tailored to the unique needs of each client. Due to the nature of these services, which involve significant investment in time, resources, expertise, and intellectual capital from the outset of an engagement, our refund policy differs from that of physical goods or standardized software products.

No Refunds for Services Already Rendered: As a general rule, fees paid for consulting hours, strategy assessments, research, analysis, vendor evaluations, integration work, and other services already performed and delivered are non-refundable. This is because the value of these services is realized through the expertise, insights, and labor provided.
No Refunds for Informational Content: Any information, articles, blog posts, or general guidance provided on the HubScope.ai website (HubScope.ai) is for informational purposes only and is provided free of charge unless explicitly stated otherwise. As such, no refunds are applicable to this informational content.

2. Client Engagements and Service Agreements

The specific terms regarding service delivery, project milestones, acceptance criteria, and any provisions for early termination or refunds will be detailed in the individual Service Agreement signed between HubScope.ai and each client.

Service Agreements Supersede This Policy: The terms of your specific Service Agreement shall supersede this general Refund Policy in the event of any conflict.
Project-Based Fees: For project-based engagements, fees are typically structured around milestones or deliverables. Refunds, if any, would be considered in the context of non-delivery of agreed-upon key deliverables or a material breach of the Service Agreement by HubScope.ai, as outlined within that agreement.
Retainer Agreements: For services provided under a retainer agreement, fees are generally paid in advance for a specified period or block of hours. Unused portions of a retainer may be addressed as per the terms of the specific Service Agreement, which might include provisions for carry-over or, in limited circumstances, a partial refund upon termination, less any work performed and any applicable early termination fees.

3. Circumstances Where a Refund or Credit May Be Considered

While our general policy is no refunds for services rendered, we are committed to client satisfaction and may consider a partial refund or service credit in the following limited circumstances, at our sole discretion:

Non-Delivery of Key Contractual Obligations: If HubScope.ai fails to deliver a critical component of the services explicitly agreed upon in a signed Service Agreement, and such failure is not due to client-caused delays, lack of cooperation, or unforeseen circumstances outside of our reasonable control (force majeure).
Significant Deficiencies in Service Quality: If there are demonstrable and significant deficiencies in the quality of the service delivered, directly attributable to HubScope.ai, that materially impact the value of the service as defined in the Service Agreement. Clients are expected to raise concerns about service quality promptly to allow us the opportunity to address and rectify them.

4. Process for Requesting a Refund or Discussing Concerns

If you believe you are entitled to a refund or wish to discuss concerns about the services received, please follow these steps:

Refer to Your Service Agreement: Review the terms of your specific Service Agreement, as it will likely contain clauses regarding dispute resolution, termination, and any applicable refund conditions.
Contact Us Promptly: Please contact your primary point of contact at HubScope.ai or email us at [Insert Client Support or Accounts Email Address for HubScope.ai] within [e.g., 7-14 days] of the service delivery or the event giving rise to your concern.
Provide Detailed Information: In your communication, please provide:
- Your name and company name.
- The specific service or project in question.
- A clear explanation of your concern and why you believe a refund or other resolution is warranted.
- Any relevant documentation supporting your claim.
Review Process: HubScope.ai will review your request and the circumstances of your engagement. We aim to acknowledge receipt of your concern within [e.g., 3-5 business days] and will investigate the matter thoroughly. We may need to discuss the matter with you further to understand your perspective fully.
Resolution: We will communicate our decision regarding your request in writing. If a refund or partial refund is approved, it will be processed within a reasonable timeframe (e.g., 15-30 business days) to the original method of payment, where possible, or as otherwise agreed.

5. Third-Party Vendor Solutions

HubScope.ai may recommend and assist with the integration of third-party vendor solutions.

Vendor Refund Policies: Any fees paid directly to third-party vendors for their software, licenses, or services are subject to that vendor's own refund policy. HubScope.ai is not responsible for refunding fees paid to third parties.
Integration Services: Fees paid to HubScope.ai specifically for the integration of third-party solutions are subject to the terms outlined in this policy and your Service Agreement with us.

6. Changes to This Refund Policy

HubScope.ai reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website. 1 Your continued engagement with our services after any such changes constitutes your acceptance of 2 the new Refund Policy.